Return Policy

At Namha Astro, we take pride in offering handcrafted natural Crystal and  jewelry, making each piece truly unique. However, due to the nature of the products we implore you to kindly refer to the below mentioned policy before requesting a return/exchange and/or refund.

Return & Exchange Policy

While we want to ensure you are satisfied with your purchase we cannot guarantee that each request for return/refund and/or exchange will be accepted by us. We reserve the right to refuse and/or deny any such request if it is not aligned with the below mentioned conditions.

Eligibility: Returns or exchanges are only accepted if your order is damaged during transit or if you received an incorrect product.
Note – The Customer acknowledges and agrees that, due to the nature of the products, the Company requires videographic proof to process any return or exchange request. This videographic evidence is mandatory for the Company to internally evaluate the condition of the product and make an informed decision regarding the return or exchange request. Failure to provide such proof, as requested, will render the Company unable to process the return or exchange request. The Customer agrees that the submission of the required video is a prerequisite for the consideration of any return or exchange, and without it, no further action will be taken by the Company.
Timeframe: Requests for a refund or exchange must be made within seven (07) days of receiving your product. The item must be returned in its original condition with its original certification and packaging intact. Any tampering with the product and/or its certifications will be cause enough for us to deny your return request.
Exclusions: Returns and exchanges will not be accepted after the 7-day period.
We at Namha Astro take utmost pride in serving the best products, however should you have any doubts in regards to the quality of the product we implore you to kindly get the product verified for authenticity at a Government gemological institute (ISO certified or Internationally reputed). If any gemstone is proven to be synthetic or artificial by such an institute , you are entitled to a 100% refund, return, or exchange; as you deem fit.
Note – Please note that courier charges, VAT, and duties are non-refundable on any product you wish to return and/or exchange. The Company will not arrange for any pick up in case of any return/exchange. All charges including shipping charges for such return/exchange shall be borne by you and cannot be claimed, adjusted or issued as a credit note from our end.
Categories Not Eligible for Return (Unless Damaged)

Please note that returns are not possible for the following categories unless the product is damaged:

Customised Jewelry
Beads Bracelets
Crystal Trees
Products received exactly as ordered

Note- Please note that due to the intrinsic nature of the products we sell on the website and the likelihood of these products being exchanged with fake/low quality counter products, we cannot accept any return requests for such products. Please note personalized jewellery/bracelets or any kind of wearable made with specific fitting size for a person cannot be returned. We request you to kindly check the website and or contact customer support to enquire about the returnability of the product.